《 职场礼仪》
知(认知) Knowing 认识礼仪
情(情感) Feeling 关心他人
意(意愿) Willing 展现尊重
行(行为) Doing 养成行为
Outcome课程成果
Understand why business etiquette is important 了解职场礼仪为何重要
Develop the habit of respecting others and self-respect 培养尊重他人和自尊的习惯
Learn how to adapt etiquette to different cultures 学习如何根据不同文化调整礼仪
Identify inappropriate behaviors 识别不适当的“礼仪”行为
Explore dressing, dining and travel etiquette 探索适当的着装、用餐、出行礼仪
Master skills of shaking hands and exchanging name cards 掌握握手和交换名片的技巧
《提升情商》
通(通晓) Understand emotions 认识情绪 EI self-assessment 情商测评
情(情绪) Identify emotions 识别情绪 Improve self-awareness 自我觉察
达(到达) Change emotions 转化情绪 Adjust behaviors 调整行为
理(管理) Emotional bank account 情感账户 Demonstrate empathy 展现同理
Outcome课程成果
? Understand what is Emotional Intelligence 了解什么是情商
? Learn how to get self-awareness of emotions 学习如何自我觉察情绪
? Identify and understand emotions of others 识别和理解他人的情绪
? Practice to manage and change emotions 练习管理和转化情绪
? Develop acceptance and empathy to others 提升对他人的接纳和同理
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